Your model accessories should match the scale of your layout. Common Scales include:

• • Z Scale (1/220)
  • N Scale (1/160)
  • HO Scale (1/87)
  • S Scale (1/64)
  • O Scale (1/48)

Possibly! Some designs can be resized, but not every model will print correctly in every scale. Contact us with the product name and scale you need, and we’ll let you know what is possible.

Our models are 3D printed using resin or PLA, depending on the design and level of detail required.

Our standard color is typically gray, but the exact shade may vary based on material availability. Because our models are intended to be painted, color variations do not affect the quality or use of the model.

Unless otherwise state in the product description, our models arrive unpainted and ready for you to customize.

Some product arrive fully assembled, while others may include separate pieces that require assembly. Please read the individual product description to see exactly what is included.

Only the items specifically listed in the product description are included. Painted models, scenery, vehicles, figures, track, and other layout elements may be shown for inspiration and are not included unless otherwise stated.

Because our products are 3D printed, slight variations in color, surface texture, or minor print markings may occur. These are normal characteristics of the 3D printing process and make each model slightly unique.

Sprues are the small supports used during printing or added to help protect delicate parts during shipping. Some models may arrive attached to these supports.

Most hobby-grade acrylic paints work well. We recommend applying a primer made for plastic or resin first.

Super glue generally works well with our resin and PLA models. Use a small amount and allow it to cure fully.

Orders ship Tuesday through Friday and will ship within 5 days. Larger orders, custom requests, and especially detailed products may require additional time.

Please remember that processing time is separate from the carrier’s shipping time.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has shipped, we may not be able to make changes or approve a cancellation.

We are happy to consider custom projects, alternate scales, and new product suggestions. Approval depends on the design, available reference materials, production requirements and current workload. Contact us with as much information as possible to discuss your idea!

Yes! Please contact us before placing a particularly large order so we can discuss availability, production time, and your project’s needs.

Whistle Stop Models works with hobby shops and other qualified retailers. Please contact us for information about wholesale availability and requirements by going to our “Wholesale” tab and filling in the form. We will reach back out to you as soon as possible.

Items placed in the same order will be packaged and shipped together whenever possible. If you place separate orders, contact us promptly. We cannot guarantee that separate orders can be combined once processing has begun.

• We carefully package our models to protect small and delicate details during transit. Some items may be attached to sprues or packaged as separate pieces.
• Small, durable parts may ship in bubble mailers.
• Fragile or larger items are boxed for protection.
• Large orders are carefully wrapped and boxed.

When tracking is available, you will receive an email with the tracking information after your order ships. Please allow time for the carrier to scan and update the package.

Yes, we ship to select international destinations. Available shipping options will appear during checkout.

Contact us with your order number, product name, and description of the missing piece. We will review your order and help correct the issue.

Please contact us with your order number and a photo of the item you received. We will work with you to correct the order.

First, check around your property and with nearby neighbors. Carriers occasionally mark packages as delivered shortly before completing delivery. If the package does not appear within 24-48 hours, contact the shipping carrier and notify us.

Custom models, specially resized products, personalized items, and other made-to-order products are generally not returnable unless they arrive damaged or we made an error with the order.

Customers are responsible for return shipping unless the product arrived damaged, defective or incorrect. We recommend using a trackable shipping method.

Approved refunds will be issued to original payment method after the returned product has been received and inspected. Please allow five (5) business days for processing.

Whistle Stop Models was started by John Chase and his son, Dakota Barron, in their family home office. What began with an idea and a single 3D printer has grown to approximately 45 3D printers and counting, along with an upcoming expansion into a new office space.

We attend model train shows throughout the year. Visit our Upcoming Shows section or follow us on social media to see where we’ll be next.

We continually develop and release new models throughout the year. Join our newsletter or follow Whistle Stop Models on social media to stay updated on new arrivals, giveaways, shows, and company news.

Absolutely! We love seeing what customers create! Send us your photos or share them with us on social media for a chance to be featured on our website, social pages, or newsletter!

Please use our website’s contact form or email us at whistlestopmodels@gmail.com. Include your order number when contacting us about an existing order so we can assist you more quickly.